Login

Privacy Policy

Privacy Policy

Last Updated: 3 December 2025

This Privacy Policy explains how Astronova Host (“Astronova”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you use our websites, products, and services (collectively, the “Services”).

1. Who We Are

Astronova Host provides cloud infrastructure and hosting services, including compute, storage, networking, and managed platforms for businesses and developers.

2. Information We Collect

2.1 Information You Provide

  • Account details (name, email address, password, contact information).
  • Billing information (payment method details, billing address, transaction history).
  • Support communications (messages, tickets, emails, call logs).
  • Marketing preferences and feedback.

2.2 Information Collected Automatically

  • Log data (IP address, browser type, device identifiers, access times, pages viewed).
  • Usage data about how you interact with our dashboards, APIs, and Services.
  • Cookie and similar technology data (see our Cookie Policy for details).

2.3 Customer Content

You may upload, store, or process data, including personal information, using our Services (“Customer Content”). We process Customer Content on your instructions as a processor or service provider. This Policy does not limit your own responsibilities as a controller of such data.

3. How We Use Information

We use personal information for the following purposes:

  • To provide, operate, and maintain the Services.
  • To create and manage your account, including authentication and security.
  • To process payments and manage billing.
  • To communicate with you about the Services, including updates, security notices, and support.
  • To improve and develop the Services, including analytics and troubleshooting.
  • To prevent fraud, abuse, and security incidents.
  • To comply with legal obligations and enforce our agreements.

4. Legal Bases for Processing (EEA/UK Users)

Where applicable law (such as the GDPR) requires a legal basis, we rely on:

  • Performance of a contract (to provide the Services).
  • Legitimate interests (e.g., to improve services, ensure security, prevent abuse).
  • Compliance with legal obligations.
  • Consent, where we expressly request it for specific purposes.

5. How We Share Information

We may share personal information with:

  • Service providers and subprocessors that support our operations (e.g., data centers, payment processors, email providers).
  • Business partners where you have requested integrations or joint offerings.
  • Authorities and regulators where required by law, legal process, or to protect rights, property, or safety.
  • Affiliates within our corporate group, if any, for purposes consistent with this Policy.
  • Successors in the event of a reorganization, merger, or sale of all or part of our business.

We do not sell personal information for monetary consideration.

6. International Transfers

Personal information may be processed in countries other than the one in which it was collected. Where required, we implement appropriate safeguards, such as standard contractual clauses, to protect personal information when it is transferred internationally.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements and to resolve disputes. Customer Content is retained in accordance with your configuration and the Main Agreement.

8. Your Rights

Depending on your location and applicable law, you may have rights such as:

  • Access to your personal information.
  • Rectification of inaccurate or incomplete information.
  • Erasure of personal information (“right to be forgotten”).
  • Restriction of processing.
  • Objection to processing based on legitimate interests or direct marketing.
  • Data portability.
  • Withdrawal of consent where processing is based on consent.

To exercise these rights for data we control, contact us at privacy@astronovahost.com. For data we process on behalf of customers, please contact the relevant customer directly.

9. Security

We implement technical and organizational measures designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your login credentials and systems.

10. Children

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can take appropriate steps.

11. Third-Party Links and Services

Our Services may contain links to third-party sites or integrations with third-party services. This Policy does not apply to those third parties, and we are not responsible for their privacy practices.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and indicate the “Last Updated” date. Material changes may also be communicated by email or in-product notices. Continued use of the Services after such changes constitutes acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, contact:

Privacy Office
Astronova Host
Email: legal@astronovahost.com