Our Terms of Service, Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and related legal documents are available on our website's legal section.
We provide a standard DPA designed to support regulatory compliance at scale. Custom terms may be evaluated on a case-by-case basis for qualifying customers.
For security issues, contact security@astronovahost.com. For abuse, including spam or attacks, contact abuse@astronovahost.com. For DMCA or copyright matters, see our DMCA Copyright Policy.
We design our Services and contracts to support compliance with major privacy frameworks, including the GDPR, where applicable. However, each customer remains responsible for its own compliance.
Data location depends on the regions and services you select. Some operational data may be processed in multiple locations for reliability and security.
Yes. Before closing your account, you can export or migrate your data using standard tools and APIs. After termination, we may delete data according to our retention policies.
Retention periods vary by log type and service. We balance operational needs, security, and privacy, and may share details as part of our security documentation.
Where required by law or contract, we will notify affected customers without undue delay after becoming aware of a personal data breach impacting their data.
We respond to valid, lawful requests from authorities in accordance with our Law Enforcement Guidelines and applicable law.
No. Our documentation is for general informational purposes and describes how we operate. It is not a substitute for independent legal advice.
